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Policies of the Pinnacle Hotel Whistler

General Hotel Policies

Check-In and Check-Out Times

Check-in time is 4:00 p.m. Check-out time is 11:00 a.m.

Parking

On-site underground parking with unlimited access is available at $18.00 per day plus taxes.  Maximum height clearance is 6 foot, 8 inches.

Pet Policy

All pets staying at the hotel must be registered at check-in at the hotel. We will ask you to sign a pet registration and agreement document at check- in. Extra charges are applied for pets.

Deposit and Cancellation Policy

Winter Season 2013/2014: November 22nd, 2013 - April 26th, 2014
A non-refundable 1 night room and tax deposit is charged at the time of booking. 14 days prior to arrival the remaining balance of your stay will automatically be charged to the credit card on file. If your stay is cancelled inside of 14 days of arrival, the full amount is non-refundable.

Summer Season 2014: April 27th - November 20th, 2014
A 1 night room and tax deposit is charged at the time of booking. Cancellations received outside of 48 hours prior to arrival will receive a full refund. If your stay is cancelled inside of 48 hours of arrival, the deposit is non-refundable..

Winter Season 2014/2015: November 21st, 2014 - April 25th, 2015 (Excluding Holiday Season)
A non-refundable 1 night room and tax deposit is charged at the time of booking. 14 days prior to arrival the remaining balance of your stay will automatically be charged to the credit card on file. If your stay is cancelled inside of 14 days of arrival, the full amount is non-refundable.

Holiday Season 2014/2015: December 19th , 2014 - January 3rd, 2015
A non-refundable 1 night room and tax deposit is charged at the time of booking. 30 days prior to arrival the remaining balance of your stay will automatically be charged to the credit card on file. If your stay is cancelled inside of 30 days of arrival, the full amount is non-refundable.

Summer Season 2015: April 26th - November 19th, 2015
A 1 night room and tax deposit is charged at the time of booking. Cancellations received outside of 48 hours prior to arrival will receive a full refund. If your stay is cancelled inside of 48 hours of arrival, the deposit is non-refundable.

No-shows are treated as cancellations and the policies above apply.