Frequently Asked Questions

Whistler is a popular year-round destination offering a plethora of outdoor activities such as skiing, snowboarding, hiking, biking, and more. Whether you're planning a visit or have questions about the accommodations, attractions, or transportation, here are some frequently asked questions and their answers.


Yes, for the best rate and service, book directly at www.whistlerpinnacle.com, the official website for the Pinnacle Hotel Whistler.
Yes, free wireless internet/WIFI is available in all public areas and rooms.
Yes, the Pinnacle Hotel has an outdoor pool and hot tub, open year-round from 8:30 am to 10:00 pm. Pool towels are provided in the changing rooms.
Check-in time is anytime after 4 pm, and check-out time is 10 am. Early check-ins and check-outs are possible with applicable fees.
Room service is not offered at the Pinnacle Hotel. However, there are two fantastic on-site restaurants to choose from.
Parking is available for $24 per vehicle per night plus tax. The garage accommodates vehicles under 6 ft 8 in and operates on a first-come, first-served basis.
The Pinnacle Hotel is a dog-friendly hotel and welcomes a maximum of two dogs. There is a nightly fee of $30/night for up to 5 nights to cover extra cleaning. Pets are only allowed in our Standard and Deluxe rooms. Please mention your pet during reservation or check-in.


You have several options: bus (Epic Rides and SkyLynx), train (Rocky Mountaineer), car, or plane (Harbour Air float planes, which take about 30 minutes). The scenic Sea to Sky Highway offers a beautiful 2-hour drive from Vancouver to Whistler.

Best Time to Visit:

Whistler is a year-round destination, but the peak seasons are winter and summer. Winter is perfect for skiing and snowboarding with an average snowfall of over 10 meters annually. Summer is ideal for hiking, biking, golfing, and other outdoor activities, with over 200 trails and three championship golf courses to explore.

Must-See Attractions:

Whistler offers something for everyone, including:
The Peak 2 Peak Gondola: The world's longest and highest lift, offering stunning views from glass-bottomed cabins.
Whistler Sliding Centre: Experience the thrill of bobsleighing, luge, and skeleton rides at high speeds.
Squamish Lil'wat Cultural Centre: Discover the history, art, and traditions of the Squamish and Lil'wat First Nations.
Scandinave Spas: Relax with hydrotherapy treatments surrounded by nature.
Lost Lake – 37 minutes by foot The Village Stroll – 3 minutes by foot Whistler Mountain Gondola – 9 minutes by foot Blackcomb Mountain Gondola – 13 minutes by foot


Cancellation policies vary based on the season: 72 hours prior to arrival for spring, summer, and fall reservations, two weeks for winter, and one month for the festive season.
Yes, a preauthorization of $100 is taken at check-in and released upon departure, typically within 5-10 days.

Whistler: Not Just for Skiers!

Whistler is a world-class resort, and while it can be pricey, there are budget-friendly options available for travellers.
Whistler offers tubing, snowshoeing, winter zipline adventures, bobsled centers, luxurious spas, and museums for non-skiers and snowboarders to enjoy.
Experience après-ski in the vibrant village with various dining, bar, and cafe options offering deals in the late afternoon.
Absolutely! In summer, Whistler transforms into the Whistler Mountain Bike Park, and there are numerous hiking trails, scenic golf courses, and a weekly farmer's market to explore. The Peak 2 Peak Gondola offers breathtaking panoramic views.